Hire Undercover Agents to Test Your Business
Companies use Undercoverly to send vetted undercover agents into real locations — to mystery shop, audit compliance, test service quality, and verify operations. Pay only for results you approve.
What Businesses Test
Common undercover testing missions companies post on Undercoverly.
Mystery Shopping
Send agents undercover as customers to evaluate service quality, product knowledge, and store conditions.
Compliance Audits
Verify that staff follow protocols, safety standards, and company policies at real locations.
Service Quality Testing
Measure response times, cleanliness, and professionalism across your locations or franchises.
Loss Prevention
Test cash handling, return policies, and security procedures to find gaps before they cost you.
Competitor Intelligence
Gather publicly available intel on competitor pricing, displays, and customer experience.
Product Display Verification
Confirm that promotions, shelf placement, and signage are executed correctly in-store.
How It Works
From posting a testing mission to receiving a documented report.
Step 1
Post a Testing Mission
Describe what you want tested — the location, what to observe, and any specific criteria. No special jargon needed.
Step 2
Set the Reward
Decide how much you'll pay for a completed, documented report. You only pay for results you approve.
Step 3
Mission Review
Our team reviews every mission for safety and legality before it goes live to vetted agents.
Step 4
Agents Apply
Verified undercover agents in your area review the mission and submit applications with their approach.
Step 5
Select & Brief
Choose your agent, communicate securely through the platform, and share any briefing details you need.
Step 6
Review Proof & Pay
Receive a documented report with evidence. Approve the results and release the reward — escrow-protected.
Sample Agent Report
This is the kind of documented report your business receives after each undercover visit — star ratings, written observations, photo evidence, and a full history of past visits to track trends over time.
Undercover Visit Report
Mystery Shopping Audit — Retail Location Visit
Report Submitted
Sep 18, 2026 at 6:42 PM
Location
Store #1042, Atlanta GA
Visit Date
Sep 18, 2026
Visit Time
2:15 PM (42 min on site)
Agent
Agent Falcon
Overall Visit Score
Recommendation
Needs Improvement
Category Ratings & Observations
Greeting & Welcome
Greeted within 30 seconds of entering. Staff member smiled and made eye contact.
Staff Product Knowledge
Agent asked about a product feature. Staff explained it clearly and offered a demonstration.
Store Cleanliness
Sales floor was tidy. Restroom needed attention — paper towels empty, trash overflowing.
Checkout Experience
Wait time was under 2 minutes. Cashier was friendly but did not mention the loyalty program.
Product Availability
Two advertised promotional items were out of stock. Endcap display was partially empty.
Upsell & Add-on Effort
No attempt to suggest complementary products or mention current promotion. Missed revenue opportunity.
Agent Written Summary
I arrived at the location at 2:15 PM on a Thursday afternoon. The store had moderate foot traffic with about 8 other customers present. I was greeted within 30 seconds by a staff member near the entrance who smiled and asked if I needed help finding anything.
I browsed for approximately 15 minutes before approaching a staff member with a question about one of the featured products. The staff member was knowledgeable and offered a quick demonstration, which was a strong point. However, I noticed two advertised promotional items were completely out of stock on the endcap display, and the shelf had visible gaps.
The checkout process was smooth with a short wait, but the cashier did not mention the current loyalty program or attempt to suggest any complementary products. The restroom was in need of attention with empty paper towel dispensers and an overflowing trash bin. Overall the staff were friendly and knowledgeable, but product availability and upsell effort need attention.
Photo Evidence
Storefront
Empty Endcap
Checkout Line
Restroom Issue
4 photos submitted. Images are time-stamped and GPS-verified by the platform.
Visit History — This Location
| Date | Time | Agent | Score |
|---|---|---|---|
| Sep 18, 2026 | 2:15 PM | Agent Falcon | 3.2 |
| Sep 11, 2026 | 11:40 AM | Agent Raven | 4.0 |
| Sep 04, 2026 | 5:50 PM | Agent Falcon | 2.8 |
| Aug 28, 2026 | 9:30 AM | Agent Sparrow | 4.5 |
Trend Alert: Average score has declined from 4.5 to 3.2 over the last 4 visits. Product availability and upsell effort are the main drivers.
Escrow Protected
Funds are held securely and released only when you approve the results.
Vetted Agents
Every agent is verified before they can apply to your missions.
Secure Messaging
Communicate with your agent through encrypted in-platform messaging.